That’s a long taxi with easyJet

R.B.writes: Can you help me get £190 from easyJet? My wife and I are in our seventies and find this stressful. We booked to fly from Edinburgh to Gatwick, but Gatwick was closed and the flight was diverted to Luton. We followed easyJet’s advice throughout, but now find the airline will not cover our taxi expenses from Luton to Gatwick. YOU certainly had a nightmare journey. Your flight was about three hours late leaving Edinburgh and you were told coaches would be at Luton to take you on to Gatwick, where friends were waiting to pick you up.

But at Luton, your luggage went astray. Police eventually found the bags several hours after you landed.

At the reception desk, you found there were no coaches and were told to book a taxi, with easyJet reimbursing you later. But when you claimed the taxi fare, easyJet turned you down, saying ‘taxis were arranged by the airport till [sic] London Gatwick airport.’

I asked the airline to look into what you told me and easyJet insists it had its own cabs waiting. It told me: ‘On arrival at Luton, easyJet arranged prepaid taxis to transfer passengers to London Gatwick. Mr B made his own travel arrangements.’

The good news is that easyJet will pick up the bill after all. By the time you read this the full £190 will have landed safely in your bank account.