Your refund is finally sailing home

K.N. writes: My wife and I booked through Planet Cruise to go on Royal Caribbean International’s ship, Jewel of the Seas. We paid for this in January last year, and were due to sail in June last year but, due to Covid, RCI cancelled the cruise. I have been chasing Planet Cruise for my cash ever since. I do not want a credit for a future cruise as at age 74 there would be too much uncertainty.

PLANET CRUISE did not deny that you were entitled to a refund. Its chief executive Richard Downs told me: ‘Often, we are waiting for funds to be transferred to us by third party suppliers before we can refund the consumer.

‘Additionally, each cruise line, airline, accommodation provider and land tour operator has its own set of rules in relation to any cancellations, refunds and credits.’

Staff have now been transferred from other work to speed up customer enquiries and refund claims.

Planet Cruise has transferred £4,354 to your bank account, and the original deposit of £400 which you paid by credit card has been transferred back to your card account.