ANNE PITCHER, 65: A SHOP GIRL AT HEART

CAREER: Started out as a ‘shop girl’ at 16: ‘That is a core part of who I am.’ Promoted three years ago to group managing director.

POST-LOCKDOWN FASHION: After ditching high heels for the past 18 months, Pitcher says shoppers will be swapping flat-soled shoes for something more glamorous. ‘People are dressing up. There is a renewed demand for eveningwear and partywear.’

CHRISTMAS MUST-HAVES: Hampers are expected to be big. ‘There is a really strong interest in food and health and the way we live our lives at home. And, of course, we’ve all been wearing face coverings so we’re keen to get back to wearing make-up again.’