My Boots advent calendar was a pile of nappies!
Ms A.M. writes: I ordered a Boots advent calendar for £45, but on the day that delivery was due, I received a very large and heavy box of men’s extra strong night-time incontinence pads. I telephoned Boots, which was less than polite, saying nothing could be discussed unless I took the box to Boots. I cannot ask anyone to do this, and I have tried to talk to Boots but staff cut me off. Surely it needs to send my calendar and collect its heavy box?
YOUR letter may seem like the start of a Christmas joke. In fact, it is all too real and there is no funny punchline. Your advent calendar was no ordinary calendar. It was the No.7 Limited Edition Beauty calendar, which included a whole range of beauty products at well below their normal prices.
So, not exactly the same contents as the box that arrived, even though that box carried your name and address and even the correct order number.
And when you contacted Boots, you were told: ‘We will be more than happy to refund or replace (stock allowing) the incorrect item once it is returned to us.’
I asked officials at the head office of Boots what had gone wrong. They could not explain, but someone did say: ‘Shopping on boots.com is usually quick, easy and reliable, but we accept that an error was made on this occasion which meant that the customer received incorrect items.’
Boots has refunded your £45, and it has also sent you the advent calendar and beauty products that you ordered. It says it will collect the heavy box if you wish, so for now at least, it stays with you. Does any reader want a secondhand box of men’s extra strong night-time incontinence pads? One careful owner only, guaranteed unused.