3 premium bond wins...but no cash

Ms K.F. writes: I have received three separate emails from National Savings & Investments, notifying me that I had won premium bond prizes. I have not received the prizes, and when I rang NS&I, it said it was because someone else has the same email address as me.

YOU sent me a copy of the congratulatory email you received three times from NS&I, telling you that you had won a prize and that you should check the premium bonds website to find out how much you would be getting.

When you logged on to the website, it simply said that you had won nothing.

I asked staff at NS&I headquarters to explain, and they have told me that a mistake was made in the account of another bondholder, whose email address is one character away from yours. That one crucial character was missed off, so when the other bondholder won a prize, the email was sent to you by mistake. NS&I has apologised and issued you with a goodwill payment of £25, the basic prize if one of your bonds really had won.