I’ve put £40,000 into my Halifax account... but where is it now?

B.M. writes: I have a Halifax Investment Fund Managers account that I have been paying into for many years. I estimate I have invested more than £40,000, but now I cannot get Halifax to give me any information about this.

YOU had a meeting with an adviser at your Halifax branch some months ago. You asked about your investment, which you pay into every month, but the adviser replied that he had never heard of the scheme. Since then, you have written twice to the branch without receiving any reply.

I asked Halifax what had gone wrong, and a spokesperson admitted that branch staff should have been able to locate your investment account as you gave them enough information to do so. Halifax told me: ‘We are sorry for the service Mr M experienced as we believe we could have handled it better.’

Halifax has now provided valuations showing that your investments are spread across a range of funds and are worth just over £122,000.

And Halifax has offered you £35 ‘as a gesture of goodwill’ for failing to trace your investments or reply to your letters. I can’t say that this is generous, but I am sure you are relieved to find that your money is safe and has grown over the years.

If you believe you are the victim of financial wrongdoing, write to Tony Hetherington at Financial Mail, 20 Waterloo Street, Glasgow G2 6DB or email tony. hetherington@mailonsunday.co.uk. Because of the high volume of enquiries, personal replies cannot be given. Please send only copies of original documents, which we regret cannot be returned.