WHAT STORE’S CARDHOLDERS ARE SAYING ON TRUSTPILOT

Glyn Williams: ‘I have a high credit score and impeccable track record. JL, are you mad? You are not just losing customers, you are making enemies.’

(rejected by NewDay for a new card despite being a customer for years and paying off his card balance in full every month)

Philip Jefferies: ‘After over ten years as a customer and never missing a payment, have cancelled the card and have a new one with original credit limit agreed with another provider. Good way to lose a customer John Lewis.’

(after NewDay cut his credit limit by 80 per cent)

Fred Bassett: ‘Never been refused credit in my life. NewDay has just ruined my 25-odd year relationship with John Lewis.’

Martin Burke: ‘The application is full of glitches. It told my 67-year-old wife she couldn’t have been living at her current address for 32 years as she isn’t old enough. Another nail in the John Lewis coffin to go with their awful customer service.’