I ordered dog food...and Amazon sent a necklace!

Ms V.S. writes: I ordered dog food supplements from Amazon, and later that day I received an email from Amazon about an order for a cubic zirconia necklace costing £159. I did not order this, so I called my bank and it cancelled my card but said the payment could not be stopped. A few days later Amazon said I would be charged £192 for a stereo, which I had not ordered. This was on the cancelled card so Amazon collected nothing. I reported all this to Amazon but was told it had found no unauthorised activity.

FORTUNATELY, Lloyds Bank, which issued your card, said it would snatch back the £159.

But it followed this up with a warning that if Amazon objected and insisted you really had ordered the necklace, then the bank would have to pay the shopping giant all over again. Happily, I can reassure you that Amazon is not objecting. A spokesperson accepted that someone had used your card without your consent, possibly by gaining access to your computer.

If you receive any suspicious emails that pretend to be from Amazon, report them by sending an email to stop-spoofing@amazon.com.

If you believe you are the victim of financial wrongdoing, write to Tony Hetherington at Financial Mail, Scottish Mail on Sunday, 20 Waterloo Street, Glasgow G2 6DB or email tony.hetherington@mailonsunday. co.uk. Because of the high volume of enquiries, personal replies cannot be given. Please send only copies of original documents, which we regret cannot be returned.