Amazon, wrong trousers and a VERY rude toy
A MASSIVE thank you to those readers who contacted me in recent days to tell me their stories of Amazon woes.
This followed my article a week ago on Hampshire-based Mike Oliver who ordered two iPad Pros from the US tech giant and received instead a roll of chicken wire and some Felix cat food. Only after The Mail on Sunday got involved did Mike get the refunds he had long been battling for.
Paul Eden-Smith, from Nottingham, had a similar experience to Mike.
He ordered an iPad Pro and a keyboard from Amazon. While the keyboard arrived in a separate parcel, the other box contained two random children’s toys – a wizard in training outfit and a frisbee. He has spent the past couple of weeks communicating with Amazon infobots and by email – a process, he says, ‘worse than crawling over drawing pins and razor blades’.
Only in the last few days has Amazon finally accepted responsibility for the mis-shipment and agreed to refund him for the iPad Pro he never received.
‘Dealing with Amazon has been tortuous,’ says the 63-year-old. ‘You can’t speak to a human being while online conversations often end without rhyme or reason.’
Earlier this month, another reader ordered some Mammut walking trousers (UK size 8) from Amazon, only to be sent a 12 (US size 8). She returned them and reordered, only to receive yet another size 12.
Back to the post office she went, reordered for a third time – and yes, you guessed it, another size 12 arrived. She was given a refund for £145 and told to keep (dispose of) the trousers.
Another reader ordered an Apple iPhone and received a six-pack of Nivea deodorants – she is still battling for a refund because they want her to return the phone she never received.
But nothing quite beats the unexpected birthday gift that a 76-year-old wife received from her husband. Let’s put it this way, it wasn’t the Dyson hairdryer he had ordered, but the kind of raunchy sex toy that Gwyneth Paltrow likes to promote.
On Friday, the husband said he had got a full refund. As for the toy, it currently resides ‘in the back of a wardrobe as we don’t know what to do with it’.
There are more Amazon mishaps that I could report, but you get the gist.
I just trust that the five-figure job cuts the company is planning on making don’t impact on its already creaking customer service.