SOUR GRIPES

The PPI scandal and banking woes helped to drive complaints to record levels in the first half of 2018, according to the City regulator.

The Financial Conduct Authority said cases continued to increase for the fourth half-year in a row, reaching a new record level of 4.13 million complaints made to 3,161 firms.

The bulk of grievances continued to be about PPI – which accounted for 42% of all complaints registered in the first half of 2018.