Horror start to luxury holiday

Mary, who works for frozen food chain Iceland, said. “I shut the door immediately and we went into the cabin next door where my sister was staying while the staff sorted this out.

“I was traumatised and I needed a glass of water.” The couple then went to complain to the ship’s guest relations manager but there was no alternative room available because the boat was full up, they said. “We went back to the cabin and tried to go back in there but although the woman had left, the male was still there,” Bobby said. “Two of the ship’s crew in white uniforms eventually persuaded him to leave. He looked very sheepish.

“I asked if the crew if knew him and they told me he was a worker on the boat.” The couple said they were “insulted” when they were then offered the equivalent of about £100 of credits to spend on the compensation. Things got worse when Mary took ill with a stomach bug two days later and spent most of the rest of the trip confined to her cabin.

“I was extremely frightened because I was very sick and I was a long way from home,” she said. “The ship’s doctor put me on an IV drip, gave me antibiotics and I was told to stay out of the sun.” When the couple returned home they wrote to Floridabased operators Norwegian Cruise Line to complain about their experience but were unhappy with an offer of £200 each in credits towards their next trip with the firm, if taken this year. The cruise company Norwegian Cruise Line said a full investigation has taken place and the appropriate action has been taken. They said the Jacksons have been contacted to discuss compensation.

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