Over cracked tablet
of the item in line with what was advertised.
Last night, ebay said: “Taking all this into account, the seller’s appeal was denied. This is clearly not the result they’d like but we are happy the correct decision has been made in line with our policies.”
The company said there were other avenues Angela could explore, including launching a small claims court action against the buyer.
Angela maintains she feels hard done by and says she will continue to hang on to the £579 while seeking redress for her damaged goods through Trading Standards and the Ombudsman. She added: “I want to warn other people what can happen when you are selling stuff online. This has been very stressful but I will fight it tooth and nail.” Unless the product is new in the box with warranty intact, always state its condition using one of the following descriptions:
● Guaranteed to function completely as new;
● Partially functional (list what does and doesn’t work);
● Replica of original item;
● Does not work;
● Untested/as is. State your post-sale terms clearly. Don’t just hope the buyer won’t think to ask before the purchase is completed. If you don’t accept returns or exchanges, or if you have specific return policies and steps, be sure to mention so.
List anything which is missing. Take care to let prospective buyers know what they are getting. If there is something a buyer might still expect to receive – a power cord or user manual, for example – be sure to mention they aren’t included. Make sure the buyer receives the specific goods they have bid for. Don’t use a stock photo of an item in great condition only to then send a poorer version.