The Sunday Post (Newcastle)

Groom left with a whole lotta bottles

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Newlywed Alan Hislop is celebratin­g after finally getting a £409 refund for unused booze.

Alan tied the knot with his partner Jenine at Brookfield Barn, Sussex, in July.

He had ordered more than £800 worth of beer and wine from Sainsbury’s for his big day.

“We had about 110 guests and it was a very hot day so people drank a lot of beer and we were left with a lot of unopened wine,” said Alan, 34, who is originally from Langholm in the Borders but now lives in Dorking, Surrey.

“We had a deal to take any surplus drink back to Sainsbury’s but, when I did this soon after the wedding, I ran into all sorts of problems.”

For some reason, the £409 refund was credited to a bank card number that didn’t belong to Alan.

Frustratin­g calls to Sainsbury’s landed on deaf ears.

“They checked the CCTV at the store and could clearly see that we had returned the products as specified at the time and date on our receipt,” said Alan.

“But they just wouldn’t acknowledg­e the fact that they had sent the money back to the wrong card.”

Alan wrote to Raw Deal and we asked Sainsbury’s to investigat­e.

The “inexplicab­le” computer issue was soon sorted out and he has now got his £409 back.

Sainsbury’s said: “We’ve spoken to Alan to apologise for this isolated error and the inconvenie­nce it has caused. We’ve made sure he received a full refund.”

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