Gig-goers hit out at ticket site
Raw Deal readers ripped off by Viagogo have welcomed news that MPs are warning music fans to avoid the controversial secondary ticket site.
Damian Collins, chairman of the digital, culture, media and sport committee at Westminster, last week took the “highly unusual” step of advising consumers to snub the service following an investigation by the Competition and Markets Authority.
Judith Scott from Newlands, Glasgow, paid Viagogo £142.50 for two tickets for comedian Michael McIntyre’s show at the SSE Hydro last June.
But her son Edward and a pal were forced to pay for the tickets again when told at the box office on the night that they were invalid.
“It is good news that MPs are now putting pressure on this company,” said Judith. “They are a disgrace.”
The committee’s report places fresh pressure on the ticketing site, accused of failing to provide crucial information such as resale restrictions that could lead to buyers being turned away.
“We regret that such time and public money is being spent on bringing the platforms, principally Viagogo, into line with consumer law that they should have complied with from the outset,” the report stated.
“We believe Viagogo has yet to prove itself a trustworthy operator.”