DIY health checks

SIR – On Tuesday my husband received his sixth automated message from our GP surgery asking him to complete an online “health” questionnaire, even though he completed one two months ago and was advised by the surgery to ignore any repeated requests.

He has several serious health problems and high blood pressure, and has had no medication review for the past three years.

The latest instruction is to include a blood-pressure reading – and, if he doesn’t know it, to buy a bloodpressure monitor, take the readings and send them in on the questionnaire. Carole Alderman

Barleythorpe, Rutland

Rapid response

SIR – On Monday I had an email query from the National Rail team regarding my application for a veterans’ railcard.

I replied, and this was acknowledged in 15 minutes. The card was then posted to me first-class and arrived on Wednesday morning.

How many banks, insurance companies and other services can match this efficiency?

Brian Tanner

York