Rise in on­line bank­ing be­hind HSBC clo­sures

Uxbridge Gazette - - NEWS -

HSBC is clos­ing two of its branches in Hilling­don bor­ough in the com­ing months, due to the “rise in In­ter­net bank­ing”.

Yiewsley High Street and Brunel Univer­sity cam­pus will lose their branch from March 4 next year, mean­ing the near­est walk-in ser­vice for res­i­dents of West Dray­ton, Yiewsley and Cow­ley will be ei­ther Uxbridge or Hayes.

Pen­sioner Janet Camp­bell from West Dray­ton said it was a “damn cheek” to long time cus­tomers such as her­self.

She added: “If you want to visit a branch from now on you’ll ei­ther have to go to Uxbridge, Hayes or Ruislip. Now, why would I, liv­ing in West Dray­ton, want to go to Hayes or Ruislip for my deal­ings with the bank?

“What are the lo­cal shop­keep­ers who use the bank go­ing to do? We are be­ing dic­tated to by or­gan­i­sa­tions about what we do, when we do and where we do it.

“The Uxbridge branch is all au­to­mated and I per­son­ally do not do au­to­ma­tion. At the end of the day, I want per­sonal ser­vice.

“It’s making it harder for peo­ple to go about their daily busi­ness un­less you want to con­form to in­ter­net bank­ing.”

Brunel Univer­sity has still not had of­fi­cial no­tice that HSBC wants to leave the cam­pus.

A spokesman for Brunel Univer­sity Lon­don said: “If it does we will en­sure that a new provider is found and that there is no break in what is a cru­cial ser­vice for many of our stu­dents.”

Last year, a protest wake was staged in Isle­worth by cam­paign­ers who feared the clo­sure of Bar­clays could spell the end for the High Street.

HSBC said: “We never take the de­ci­sion to close a branch lightly, and we understand it’s un­set­tling for the lo­cal com­mu­nity.

“Un­for­tu­nately, with an in­crease in the use of on­line and tele­phone bank­ing over the past few years use of the Yiewsley and the Brunel Univer­sity branches has fallen sig­nif­i­cantly, and we’ve taken the dif­fi­cult de­ci­sion to close them on March 4 next year.

“We are work­ing with cus­tomers who use the branches to help them understand their op­tions, which in­clude be­ing able to use lo­cal post of­fices for their day-to-day bank­ing. There are also free ATMs in the ar­eas.”

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