NOTE OF THANKS TO 999 ‘BLOCKERS’

Wales On Sunday - - NEWS - MARK SMITH Health cor­re­spon­dent mark.smith@waleson­line.co.uk

WE’VE all seen the sto­ries of an­gry home­own­ers stick­ing rude notes on am­bu­lance wind­screens when crews park across their drive­way. But a res­i­dent in one part of Wales has shown their sup­port for hard-work­ing NHS staff by pen­ning a letter of thanks.

The note, ac­com­pa­nied by a £5 note, reads: “Thank you for block­ing my drive­way to save a life. Re­fresh­ments on me.”

Af­ter this was Tweeted by Welsh Am­bu­lance Ser­vice em­ployee Dewi Lewis on Au­gust 22, he re­ceived more than 1,000 likes and nearly 250 retweets.

In re­sponse, @Cap­tJackB said: “That’s more like it. Well done owner of said drive­way.”

Mean­while @Tony_Hod­son said: “Bril­liant, love the idea, well done to the per­son who did the deed!”

And @GlenysTay­lour added: “At last! Some­one with some sense and de­cency. Who­ever you are, good one mate!”

A spokesper­son from the Welsh Am­bu­lance Ser­vice re­sponded to Mr Lewis’ tweet and said: “Such a boost for our hard­work­ing crews when they get a heart­felt thank you note for do­ing a tough job.

“No fi­nan­cial in­cen­tive re­quired! They are just ded­i­cated. Thank you anony­mous author.”

Ear­lier this week, East Mid­lands Am­bu­lance Ser­vice urged dis­grun­tled peo­ple to talk to staff, rather than leav­ing a note on their ve­hi­cles.

Their crews said they had been re­spond­ing to a “gen­uine emer­gency” in Le­ices­ter when they re­turned to their ve­hi­cle and found a note on the wind­screen.

Lee Brent­nall, para­medic and am­bu­lance op­er­a­tions man­ager for Le­ices­ter­shire, said: “It is so dis­ap­point­ing to see that a rude note has yet again been left on one of our am­bu­lances.

“This up­sets our ded­i­cated am­bu­lance crews when they are try­ing to help our pa­tients and do their job.

“Leav­ing a note will not re­solve the sit­u­a­tion as we are un­likely to see it un­til we are leav­ing in the am­bu­lance to take the pa­tient to hos­pi­tal or to go to our next job.

“Our crews are ap­proach­able. If you gen­uinely need to leave your house ur­gently and we are block­ing your ac­cess, please come and knock on the door where the emer­gency is tak­ing place.

“Some­times we will be able to move the ve­hi­cle; for ex­am­ple, if we are treat­ing a pa­tient but they do not need both of us there at the time.

“How­ever, there will be times that we are treat­ing some­one ex­pe­ri­enc­ing a life-threat­en­ing and time-crit­i­cal emer­gency and mov­ing our am­bu­lance will not be our pri­or­ity.

“In these cases, you will need to be pa­tient as we try to save some­one’s life.”

The note – and £5 – left on the wind­screen of an am­bu­lance in Flintshire

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