‘There is the opportunity to move into different professions’

Helen Mullan has worked in the Civil Service for 20 years starting as a front line manager for contact centre advisers dealing with the introduction of tax credits and quickly gained my promotion.

After nearly 14 years in operational management, Helen needed a change and won promotion delivering IT projects across the HMRC (HM Revenue and Customs) and was also seconded to the Northern Ireland Office as a senior policy adviser to the Secretary of State for Northern Ireland on EU Exit.

She has recently moved into her new role as the business representative for the Customer Strategy and Tax Design directorate on Enterprise Tax Management Platform.

“The purpose of the platform is to streamline multiple IT systems for taxes into one enterpriselevel platform which will bring about efficiencies for the business and customer service improvements,” she said.

“This is an unusual and very specialised role – and I am learning something new every day.

“As my career to date hopefully shows, the Civil Service can be an incredibly rewarding place to work,” added Helen, who is married to bus driver Damian and mum to Grace, training to be a hairdresser.

“There is the opportunity to move into different professions and the plethora of jobs available mean that you can continue to grow and learn from each role. No two days are the same and the people I work with are fantastic.”

She currently works from home and is looking forward to going back to the office two days per week once COVID restrictions are lifted in Northern Ireland.