Anger at proposals to close railway station ticket offices
Proposals to shut a number of ticket offices at railway stations have sparked anger and concern in Sussex – but rail bosses have stressed that there will not be a reduction in staff.
The role of ticket offices in the future is being examined at a national level but ‘no decisions have been taken’, according to Govia Thameslink Railway (GTR).
Catherine Arnold, St Mary’s ward councillor in Shoreham, said the move comes amid rail dispute talks, which include ministers.
She said: “The rail companies want to close all local ticket stations and retain only regional hubs.
"If these plans go ahead, Southwick, Shoreham and Lancing ticket offices, which currently run a limited service, will close.
"There are many folk, who greatly value and need to speak to a person about their travel arrangements.
“Many, including the disabled, vulnerable and elderly who are not conversant with online booking, will be stranded.”
Southwick resident Mel Humphreys, who is disabled, is among those concerned.
She said: “Someone like me who needs ramps to be put down and help buying tickets, this is going to mean I can’t use trains anymore.
"I’ve been left on platforms before now and this is only going to get worse.”
However, the Rail Delivery Group provided reassurance that there will no reduction in staffing levels.
A spokesperson said: “Our offer to the trades unions is intended to create a railway that meets the changing needs of all our customers – including those with additional needs when travelling.
“We want staff to move out from behind glass windows onto the main concourse of stations where they can advise passengers on issues such as journey planning and ticket purchasing – and support customers who need additional assistance.
"Station staff will be trained and supported to undertake these new multiskilled roles.
"The repurposing of ticket offices can therefore be a positive for customers and staff.
“No decisions have been taken on the future of individual ticket offices.”