Pas­sen­gers’ fury at dis­rup­tion

Western Daily Press - - Uk & World News -

RYANAIR pas­sen­gers have vented their frus­tra­tions at the bud­get air­line as reg­u­la­tors took en­force­ment ac­tion over its re­fusal to com­pen­sate pas­sen­gers.

The Civil Avi­a­tion Au­thor­ity (CAA) said that Ryanair had re­fused to com­pen­sate cus­tomers for flight dis­rup­tion caused by staff tak­ing strike ac­tion.

Ryanair claimed the in­dus­trial ac­tion falls un­der “ex­tra­or­di­nary cir­cum­stances”, but the CAA dis­agreed and said com­pen­sa­tion should be granted un­der EU law.

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