Investigation over ‘pressure selling tactics’ at Emma Sleep

THE competition watchdog is investigating bed-in-a-box brand Emma Sleep over concerns that it has misled consumers with pressure selling tactics.

The Competition and Markets Authority (CMA) said it will examine whether the firm breached consumer law by using countdown timers and claims about time limits to misleadingly imply that discounted prices would soon end.

The CMA said the investigation is the start of enforcement focusing on so-called Online Choice Architecture to tackle potentially harmful online sales practices, including pressure selling tactics such as urgent timelimited claims.

These include countdown clocks, where sellers put pressure on shoppers to buy quickly, and eyecatching discount offers such as “50% off” claims when the real price

The CMA is today reminding businesses they should not use urgency claims to mislead consumers and, if they do, they face the risk of CMA action SARAH CARDELL

reduction may not be as great as claimed.

Earlier this year, the watchdog revealed that 71% of people shopping online have encountered misleading selling tactics.

CMA interim chief executive Sarah Cardell said: “With the rising cost of living, genuine deals are worth shouting about - but companies using misleading ‘sale’ prices or fake countdown clocks can put unfair pressure on people to buy and could break consumer law.

“The CMA is today reminding businesses they should not use urgency claims to mislead consumers and, if they do, they face the risk of CMA action.

“This investigation into Emma Sleep is just the start of our work into potentially misleading online claims and all sectors are under scrutiny.

“Companies should take note: look at your own practices and ensure they’re in line with the law.”