Forced to sell ‘dis­as­trous’ dream home

Western Mail - - NEWS - JOEL COOPER and ANNA LEWIS news­desk@waleson­line.co.uk

ACOUPLE who left Wales to move into their dream home have been forced to put their new-build house up for sale again – at £50,000 less than the orig­i­nal ask­ing price.

Jonathon and Jil­lian Wid­lake have been left “dev­as­tated” af­ter months of de­lays, “shoddy” work­man­ship and “un­kept prom­ises” have left the cou­ple un­able to live in their new home in South Molton, Devon.

The pair, who have a 10-year-old son, took the de­ci­sion to move away from Chep­stow, where the fam­ily had been liv­ing in Beach­ley Bar­racks for the past 10 years.

But their dreams of own­ing their own home at last came crash­ing down af­ter they dis­cov­ered the house was not ready by the time they were due to move in – de­spite pay­ing a £27,500 de­posit in March 2017.

Jil­lian, 35, told DevonLive: “We were told we could be in the house by June, but when a mem­ber of my hus­band’s fam­ily drove past the build­ing site in May they said the house was no fur­ther for­ward than the last time we had seen it.

“Be­fore this, we had had no con­tact from Wain Homes to tell us that any­thing was wrong. The date for mov­ing kept get­ting pushed back and they then said it would be around the end of Au­gust. I was re­ally wor­ried be­cause I had al­ready handed my no­tice in at work, en­rolled my son into school in South Molton and there was a risk our mort­gage of­fer could run out.”

For the fam­ily the orig­i­nal mov­ing day came and went as the de­lays con­tin­ued.

Jil­lian said: “It was de­lay af­ter de­lay – the roof didn’t even go on un­til Oc­to­ber.

“Even­tu­ally they told us that De­cem­ber 7 was the cut-off and that we would def­i­nitely be in by then. We booked our re­moval com­pany for that date, but when we ar­rived in North Devon with all our stuff the sales man­ager asked if we could move in the fol­low­ing day in­stead. We had to pay for our re­moval men to stay in South Molton overnight.”

The fam­ily then found their fridge, dish­washer and wash­ing-ma­chine didn’t work, and in the 10 months since they moved in there have been sev­eral prob­lems in­clud­ing in­cor­rect point­ing, leaky win­dows, blocked drains, warped floors and a leak­ing garage

“It’s been a dis­as­ter,” said Jil­lian. In des­per­a­tion the fam­ily put an ad­vert on the Face­book Mar­ket­place last week of­fer­ing the house for sale for £250,000 – a price of £50,000 less than its orig­i­nal ask­ing price.

Devon Live con­tacted Wain Homes with a list of all the prob­lems Jil­lian had ex­pe­ri­enced with her prop­erty.

Alex Hugo, manag­ing di­rec­tor of Wain Homes, said: “We were dis­ap­pointed to see the Face­book ad­vert, hav­ing been in reg­u­lar com­mu­ni­ca­tion with the cus­tomer over re­cent months.

“We have vis­ited the prop­erty sev­eral times to dis­cuss con­cerns and have car­ried out a range of works, some of which over and above what is legally re­quired, as a ges­ture of good­will.

“We are com­mit­ted to en­sur­ing any out­stand­ing works are com­pleted swiftly.”

> Jonathon and Jil­lian Wid­lake with their son

> The cou­ple’s Face­book post

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