Vicky has customer services in focus
PRINCIPALITY Building Society has appointed Vicky Wales to lead its customer services team.
She brings with her extensive experience in customer-focused operations and business transformation in financial services.
Having begun her career on the HSBC executive trainee programme, Ms Wales progressed into a number of senior leadership roles across the retail, strategy and operations divisions at HSBC. Her most recent role was as head of wealth and insurance operations, leading teams across UK & Europe.
Ms Wales said: “I’m delighted to be joining Principality as head of customer services. As an organisation owned by its members, customer service is at the heart of Principality’s offering.
“I am proud to be leading a team so passionate about delivering a standout customer experience to current and future members.”
Iain Mansfield, chief operating officer, Principality Building Society said: “Vicky has vast experience in customer-focused operations and I’m confident that her front-line and leadership experience will make her a great fit for Principality.”