Rural areas suffer inferior mail service

I HAVE been waiting patiently for quite a while for an important letter to arrive. The sender assures me that it was posted on time but, as yet, it hasn’t arrived. The lack of this correspondence is now costing us money.

We were visiting some friends on Monday, June 5, when their postman arrived. During the conversation with him he told us the rural area of Rhes-y-cae would get no post that day as it was being held back in the sorting office.

He told us this was due to a cut in staff numbers.

On Tuesday, June 6, I tried to ring Flint sorting centre on an 01352-telephone number which I have used before.

This number now doesn’t ring and so I had to Google to find a telephone number.

After pressing various options on the website I found the number is now a 03457 number which I rang and was told there was a minimum 20-minute wait for it to be answered.

While waiting I Googled how much this type of number charged and was shocked to find it was 15p per minute. For a 20-minute wait this would have been a £3 charge to complain about a service I had already paid for.

Can anyone tell me what is going on with the Post Office services and why should the rural areas get an inferior service to the urban areas?

This letter should have arrived a week ago so how often are the rural areas losing out?

Is it a regular thing to miss out rural deliveries?

I am old enough to remember when the post delivered twice a day in rural and urban areas; now they can’t guarantee us a once a day service although we pay for it.

Every day this letter doesn’t arrive we lose more money – who is going to recompense us for the loss?

It isn’t the sender’s fault or our fault.

This is down to a poor service which is continually getting more expensive.

Mrs Mary Jones Holywell