TROU­BLE IN STORE I was ut­terly hu­mil­i­ated when staff wouldn’t let me use ladies’ changing room

Jay’s fury as she claims Deben­hams made her use room on gents’floor

Wishaw Press - - FRONT PAGE -

me I had to use the gents all the way on the first floor.

“I then told her I was trans­gen­der and she still in­sisted I used the gents and was not al­lowed to use it.

“I was very shocked, hurt and em­bar­rassed. When I walked away with my friend, I looked back and seen her whis­per­ing to her fel­low co-worker which made it worse.” Jay said the in­ci­dent re­duced her to tears. she added: “I went down to the gents cry­ing and up­set and in shock. When I got there the two women down there were the com­plete op­po­site to the woman up­stairs – they were kind and help­ful.

“They asked me what was wrong and I told them what had hap­pened and they were shocked, and told me I should have been al­lowed to use the changing room up there and that they are uni­sex.

“They also told me that they had been specif­i­cally trained in how to deal with these sit­u­a­tions!

“Af­ter us­ing the gents’ changing room, I de­cided I didn’t want the dress as I was fu­ri­ous. I was go­ing to be spend­ing a lot of money in there that day and they have missed out. I won’t be spend­ing a sin­gle penny in there again.

“I am in early stages of my tran­si­tion but I shouldn’t need to jus­tify my­self.

“We went back up­stairs and my friend Katie told the as­sis­tant that she was out of or­der and all she said was sorry and that these were the reg­u­la­tions de­spite the as­sis­tants down­stairs say­ing some­thing com­pletely dif­fer­ent.”

The hair­dresser said that shop­ping for clothes is stress­ful enough with­out be­ing judged

She said: “Shop­ping in the women’s sec­tion was one of the hard­est things I have done. I was wor­ried in case peo­ple thought I was a per­vert, a freak or a weirdo.

“It’s hard and very stress­ful, I want Deben­hams to apol­o­gise and make sure that the as­sis­tant gets sent on proper train­ing to be ed­u­cated.”

The hair­dresser, who works in Mother­well, said that this should not put any­one off be­ing them­selves.

She added: “Be brave and don’t give up and al­ways be proud of who you are!”

A Deben­hams spokesper­son said: “We are sorry for any dis­tress caused to the cus­tomer.

“Deben­hams changing rooms are not gen­der spe­cific and we wel­come cus­tomers to use a fit­ting room of their choice.

“We are cur­rently in­ves­ti­gat­ing the in­ci­dent as a mat­ter of ur­gency.”

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