New NHS text pi­lot ser­vice to start

Wishaw Press - - NOMINATIONS - Ross Thom­son

NHS La­nark­shire is pi­lot­ing a new text re­minder ser­vice to help re­duce the num­ber of ap­point­ments pa­tients miss.

The t wo- way text ser­vice will be tested from Novem­ber 27 and as well as re­mind­ing pa­tients when their ap­point­ment is, it will also give them the op­tion of can­celling the ap­point­ment if they can no longer at­tend.

Heather Knox, di­rec­tor of acute ser­vices said: “Ev­ery ap­point­ment which a patient fails to at­tend costs the NHS £136 and wastes an ap­point­ment which could be used by an­other patient.

“The two-way text mes­sage will be sent three days be­fore your ap­point­ment and will al­low you to re­ply and can­cel if you can no longer at­tend.

“This will hope­fully make it much eas­ier for pa­tients to man­age their ap­point­ments and will help us to make slots avail­able to other pa­tients when an ap­point­ment is can­celled.”

The project will run for 12 weeks and will be eval­u­ated to as­sess the im­pact on the num­ber of ap­point­ments missed and if pa­tients have found it ben­e­fi­cial to re­ceive a re­minder with the op­tion to can­cel.

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