1500 a month use A&E without need
New figures show that more than 1500 people a month who turn up at an NHS Lanarkshire emergency department could have looked after themselves at home.
Launching their winter preparedness campaign, NHS Lanarkshire bosses published data showing that over 5000 of more than 50,000 patients that attended emergency departments at hospitals across the region between August and October this year, were referred straight to other services with no intervention, or sent home with selfcare advice.
Some of the conditions they attended with included small cuts; earache; ankle sprain; sickness and diarrhoea; trips and slips; dog/cat bites; and eye problems.
Instead of going to emergency departments and potentially facing very long waits to be seen, Lanarkshire residents are being urged to familiarise themselves with the wide range of NHS services in the area, where they can get help if they feel unwell.
Dr John Keaney, acute medical director, told us: “It is so important that the public take note of the services on offer in order to keep emergency departments free for those with emergency care needs.
“The new data showing that 10 per cent of emergency department attendances could have been treated at home – and that many more people were referred on to other services – shows just how vital it is that other services are used properly.
“And with the emergence of the Omicron variant, people are becoming more anxious about healthcare services so it’s even more important that people in Lanarkshire know where to go for the right care at the right time.”
Local community pharmacies should be the first port of call for advice about minor illnesses such as sickness and diarrhoea. Pharmacies remain open, are Covid-19 safe, and appointments are not usually needed. Pharmacists can also provide some medicines if required.
People can also prepare for winter by checking repeat prescriptions and supplies of essential medications.
Throughout Lanarkshire, opticians can provide care for emergency eye problems without the need to go to A&E whilst emergency dental care is also available from all local dental practices.
GP practices in Lanarkshire continue to offer phone, video and in-person consultations, so anyone with health concerns they believe requires the input of a doctor, should contact their GP.
Anyone f eeling i n need of emotional or mental health support can find a range of help online. The new NHS Lanarkshire Mind Matters website offers a wide range of resources and information.
People can also call Samaritans on 116123, email jo@samaritans.org or call Breathing Space on 0800 838587 or, for more direct support, they can contact their GP or NHS24 on 111.
Speaking about the services available, Craig Cunningham, winter planning lead for Lanarkshire said: “Regardless of the type of illness – whether physical or mental – there’s lots of help out there. As we approach winter, this year more than ever, it is really important that people use the full range of advice, treatment and services available to them.
“We’re asking everyone i n Lanarkshire to help keep our hospital emergency departments free for lifethreatening emergencies. For lifethreatening emergencies, always call 999.
“People who need urgent but not life-saving care, should call NHS 24 on 111 first – day or night – before attending A&E. NHS 24 will assess them by telephone and refer them to the right care, delivered by the right healthcare professional, as close to home as possible.
“This could include self-care at home.
“We’re making sure that everyone who needs support, can get access to appropriate services.”