FIXING THE FALLOUT

Feel like a close friend is a flight risk? Pick up the phone and follow this six-step script from Carole Robin, co-author of Connect: Building Exceptional Relationships With Family, Friends And Colleagues (£16.99, Penguin)

1

BE SPECIFIC

Start by pointing to a specific behaviour. ‘I noticed over the past month that you stopped returning my calls.’

2

SHARE YOUR FEELINGS Reference the impact the behaviour has had on you and how you feel. ‘I feel sad and a bit let down.’

3

AVOID BLAME

Try to steer clear of accusations. ‘I don’t think either of us is to blame.’

4

OFFER EXPLANATION Include your intention in giving feedback. ‘I’m telling you because I really care about our friendship and I miss you.’

5

BE CURIOUS

Enquire about what’s been going on for the other person. ‘I want to know what’s been happening for you and what might have been behind it.’

6

MOVE FORWARD

Keep in mind you want positive change. ‘Because I want to find a way to reconnect.’