Sat­is­fied cus­tomer

Yachting Monthly - - LETTERS -

At the end of a wind­less pas­sage to Alder­ney I no­ticed that my smart bat­tery charge reg­u­la­tor was sig­nalling a prob­lem. Next morn­ing, we checked for loose con­tacts but found noth­ing amiss. I con­tacted Main­brayce, the is­land’s marine en­gi­neers, and within 30 min­utes a RIB was along­side and Michael Fit­ton, the pro­pri­etor, stepped aboard. His checks con­firmed that the prob­lem lay in the al­ter­na­tor, which he re­moved and took ashore.

Next day we called to find out if any progress had been made. Michael told us that he had spo­ken to the UK im­porters and the mak­ers of the en­gine. Nei­ther could sup­ply a re­place­ment al­ter­na­tor within a fort­night.

He then no­ticed on the de­funct al­ter­na­tor a la­bel which had been painted over. He care­fully prised it off and saw a num­ber which he recog­nised as a Volvo part num­ber. He placed an or­der and the re­place­ment al­ter­na­tor ar­rived by air the fol­low­ing af­ter­noon. He then had to do a bit of sol­der­ing so the smart reg­u­la­tor could be con­nected.

The new al­ter­na­tor was fit­ted the fol­low­ing morn­ing, less than 48 hours from the time he was called. How’s that for ser­vice? John Cade

John was im­pressed at the ser­vice de­liv­ered by Alder­ney’s marine en­gi­neers

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