Satisfied customer
At the end of a windless passage to Alderney I noticed that my smart battery charge regulator was signalling a problem. Next morning, we checked for loose contacts but found nothing amiss. I contacted Mainbrayce, the island’s marine engineers, and within 30 minutes a RIB was alongside and Michael Fitton, the proprietor, stepped aboard. His checks confirmed that the problem lay in the alternator, which he removed and took ashore.
Next day we called to find out if any progress had been made. Michael told us that he had spoken to the UK importers and the makers of the engine. Neither could supply a replacement alternator within a fortnight.
He then noticed on the defunct alternator a label which had been painted over. He carefully prised it off and saw a number which he recognised as a Volvo part number. He placed an order and the replacement alternator arrived by air the following afternoon. He then had to do a bit of soldering so the smart regulator could be connected.
The new alternator was fitted the following morning, less than 48 hours from the time he was called. How’s that for service? John Cade