Service with a smile earns dealership hat-trick of wins
GUY Salmon Land Rover in Wakefield are celebrating winning the Service Centre of the Year Award for the third year running.
This prestigious Land Rover award is given to the dealership providing the best customer service from all of its 134 UK dealerships.
As part of the Sytner Group, Guy Salmon are already listed in the Sunday Times Top Twenty Best Big Companies to Work for and have been recognised by Land Rover UK as Service Centre of the Year for 2007, 2008 and 2009.
Service customers are invited to complete a questionnaire about their experience with the dealership when their vehicle has been either serviced or repaired.
The results of this survey, along with the dealership’s performance, as well as their scores from a Land Rover audit, all go to determine the winner of this much coveted award.
Guy Salmon have proved that in their case exceptional service is not ephemeral as they have now won this award for the last three years.
Guy Salmon’s Service Manager, Phil Howe, will accept this award on behalf of the dealership and his staff and will be travelling to Las Vegas, in May, to attend the award ceremony.
Phil said: “I am very proud to represent everybody who has worked so hard to achieve this wonderful result for the dealership.”
As well as achieving first place in the Service Centre of the Year Award category, Guy Salmon Land Rover in Wakefield also came third in the Vehicle Sales of the Year Award category. This award was also based on achieving the highest scores for customer service, vehicle sales and Land Rover auditing.
The dealership’s exceptional performance in both categories has put it in the running to take the overall Dealer of the Year Award, which will be announced by Land Rover, in May, with its award ceremony taking place in Morocco later in the year.
Dealer Principal Paul Williams said :“It is true recognition of the team spirit, innovative approach and warm friendly service we strive to create here.
“In this competitive market, every single customer is important, and at Guy Salmon Wakefield we aim to retain our customers for their lifetime.
“Every member of the team takes pride in the way they care for our customers.”
It is clear from their success that the dealership are committed to ensuring that their customers receive the very best of service at all times and that this is an ongoing and permanent feature of all the departments within the company.
Why not call into Guy Salmon Land Rover and experience their awardwinning service for yourself?
HAT-TRICK: Guy Salmon Land Rover in Wakefield.