Ser­vice with a smile earns deal­er­ship hat-trick of wins

Yorkshire Post - Motoring - - ADVERTISING SPOTLIGHT -

GUY Salmon Land Rover in Wake­field are cel­e­brat­ing win­ning the Ser­vice Cen­tre of the Year Award for the third year run­ning.

This pres­ti­gious Land Rover award is given to the deal­er­ship pro­vid­ing the best cus­tomer ser­vice from all of its 134 UK deal­er­ships.

As part of the Syt­ner Group, Guy Salmon are al­ready listed in the Sun­day Times Top Twenty Best Big Com­pa­nies to Work for and have been recog­nised by Land Rover UK as Ser­vice Cen­tre of the Year for 2007, 2008 and 2009.

Ser­vice cus­tomers are in­vited to com­plete a ques­tion­naire about their ex­pe­ri­ence with the deal­er­ship when their ve­hi­cle has been ei­ther ser­viced or re­paired.

The re­sults of this sur­vey, along with the deal­er­ship’s per­for­mance, as well as their scores from a Land Rover au­dit, all go to de­ter­mine the win­ner of this much cov­eted award.

Guy Salmon have proved that in their case ex­cep­tional ser­vice is not ephemeral as they have now won this award for the last three years.

Guy Salmon’s Ser­vice Man­ager, Phil Howe, will ac­cept this award on be­half of the deal­er­ship and his staff and will be trav­el­ling to Las Ve­gas, in May, to at­tend the award cer­e­mony.

Phil said: “I am very proud to rep­re­sent ev­ery­body who has worked so hard to achieve this won­der­ful re­sult for the deal­er­ship.”

As well as achiev­ing first place in the Ser­vice Cen­tre of the Year Award cat­e­gory, Guy Salmon Land Rover in Wake­field also came third in the Ve­hi­cle Sales of the Year Award cat­e­gory. This award was also based on achiev­ing the high­est scores for cus­tomer ser­vice, ve­hi­cle sales and Land Rover au­dit­ing.

The deal­er­ship’s ex­cep­tional per­for­mance in both cat­e­gories has put it in the run­ning to take the over­all Dealer of the Year Award, which will be an­nounced by Land Rover, in May, with its award cer­e­mony tak­ing place in Morocco later in the year.

Dealer Prin­ci­pal Paul Wil­liams said :“It is true recog­ni­tion of the team spirit, in­no­va­tive ap­proach and warm friendly ser­vice we strive to cre­ate here.

“In this com­pet­i­tive mar­ket, ev­ery sin­gle cus­tomer is im­por­tant, and at Guy Salmon Wake­field we aim to re­tain our cus­tomers for their life­time.

“Ev­ery mem­ber of the team takes pride in the way they care for our cus­tomers.”

It is clear from their suc­cess that the deal­er­ship are com­mit­ted to en­sur­ing that their cus­tomers re­ceive the very best of ser­vice at all times and that this is an on­go­ing and per­ma­nent fea­ture of all the de­part­ments within the com­pany.

Why not call into Guy Salmon Land Rover and ex­pe­ri­ence their award­win­ning ser­vice for your­self?

HAT-TRICK: Guy Salmon Land Rover in Wake­field.

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