Claims of sub-standard service put car dealers in the dock
BETTER service requested: Kevin Younger, a management accountant in the York area, reports poor responses from several garages he approached to inquire about buying twolitre diesel cars from Volvo, Mercedes, Alfa Romeo, Lexus, Audi and Jaguar.
Examples include no return calls and poorly informed staff, and the only good response was from Lexus and from the second Alfa Romeo dealer he contacted.
“The first Alfa Romeo garage I rung said they would send me the brochure. I’m still waiting for it. I rang again to chase it up. The salesman that I spoke to was on a day off, so I asked for the sales manager. He was with a customer, so I left a message. I’m still waiting for his call after four weeks.”
A national leasing company said “as it was lunchtime, some of the staff were at a volleyball practice session, as they were training for a tournament, but would ring me back. I am still waiting”.
Then this from an Audi dealer: “The one salesman that deals with business contracts was tied up but they would pass my details on to him and he would ring me. Still waiting. Asked for a brochure but they’d just run out.”
Mercedes-Benz? “The Mercedes dealer was much more helpful but couldn’t show me the car that I was interested in, as the two members of staff who had them were both off that day.
“My first visit to the dealer coincided with the salesman’s first day and he seemed to know less about their range than I did.
“Is it just me, or is this the level of service that is given within the industry generally? I realise that salesmen will deal with a lot of people who will, ultimately, not take one of their cars, for a variety of reasons, which must be demoralising at times, but to give themselves a chance of making a sale, surely they must offer a good service first?”
BEST OF THE BUNCH: Lexus, above, and Alfa Romeo, below.