Claims of sub-stan­dard ser­vice put car deal­ers in the dock

Yorkshire Post - Motoring - - NEWS -

BET­TER ser­vice re­quested: Kevin Younger, a man­age­ment ac­coun­tant in the York area, re­ports poor re­sponses from sev­eral garages he ap­proached to in­quire about buy­ing twolitre diesel cars from Volvo, Mercedes, Alfa Romeo, Lexus, Audi and Jaguar.

Ex­am­ples in­clude no re­turn calls and poorly in­formed staff, and the only good re­sponse was from Lexus and from the sec­ond Alfa Romeo dealer he con­tacted.

“The first Alfa Romeo garage I rung said they would send me the brochure. I’m still wait­ing for it. I rang again to chase it up. The sales­man that I spoke to was on a day off, so I asked for the sales man­ager. He was with a cus­tomer, so I left a mes­sage. I’m still wait­ing for his call af­ter four weeks.”

A na­tional leas­ing com­pany said “as it was lunchtime, some of the staff were at a vol­ley­ball prac­tice session, as they were train­ing for a tour­na­ment, but would ring me back. I am still wait­ing”.

Then this from an Audi dealer: “The one sales­man that deals with busi­ness con­tracts was tied up but they would pass my de­tails on to him and he would ring me. Still wait­ing. Asked for a brochure but they’d just run out.”

Mercedes-Benz? “The Mercedes dealer was much more help­ful but couldn’t show me the car that I was in­ter­ested in, as the two mem­bers of staff who had them were both off that day.

“My first visit to the dealer co­in­cided with the sales­man’s first day and he seemed to know less about their range than I did.

“Is it just me, or is this the level of ser­vice that is given within the in­dus­try gen­er­ally? I re­alise that sales­men will deal with a lot of peo­ple who will, ul­ti­mately, not take one of their cars, for a va­ri­ety of rea­sons, which must be de­mor­al­is­ing at times, but to give them­selves a chance of mak­ing a sale, surely they must of­fer a good ser­vice first?”

BEST OF THE BUNCH: Lexus, above, and Alfa Romeo, be­low.

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