Yorkshire Post

Customers are left without wages as TSB suffers another IT glitch

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HIGH STREET lender TSB has been forced to apologise after some customers were left without wages in their accounts on Friday, following delays to overnight payments.

The bank said a “small number” of customers failed to receive payments, and it was forced to offer emergency cash to those affected.

TSB said the issue was resolved just before midday, with all payments to and from accounts now processed.

But it marks the latest glitch to affect TSB, after a major IT meltdown last year left nearly two million people locked out of their accounts.

It also comes after a damning report on Tuesday criticised TSB’s board for lacking “common sense” in the lead-up to last year’s IT calamity, after a systems upgrade went spectacula­rly wrong. It is understood the latest error was caused by a processing delay.

A TSB spokesman said: “We apologise for the inconvenie­nce this has caused and will ensure customers are not left out of pocket.”

It stressed that customers were still able to use their cards to make payments or withdraw cash.

TSB customers took to Twitter after waking up to find payments were not in their accounts, with many also complainin­g of being left on hold for up to an hour waiting to speak to customer services over the phone. One customer tweeted: “My money hasn’t gone in, I have bills/debts/food to pay for and literally 81p in my bank.”

A raft of customers also complained they were not able to snap up early bargains as many retailers launched deals ahead of the November 29 Black Friday shopping bonanza.

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