Praise for ‘inadequate’ care provider

A HOMECARE provider has been rated inadequate again, despite users and staff speaking “overwhelmingly” highly of the service.

Academy Care, in Wakefield, remains in special measures, having been previously graded as inadequate by the health watchdog last year.

The Care Quality Commission (CQC) said the provider needed to improve, despite acknowledging in its report that elderly people were given a punctual and popular service and that its Covid-19 measures were rigorous and effective.

In its report, the CQC said: “People and relatives we spoke with were overwhelmingly positive about the care they received and added they were safe.”

The CQC said the service had to remain in special measures. Academy Care has been contacted for comment.