Blame the managers of Royal Mail

Kelso,

A FIRST class mess for a second class service. Your Editorial

(The Yorkshire Post, January 26) notes the loss of 700 Royal Mail managers.

Many of them have not worked their way through the ranks and walked the streets to learn the basics of the job.

My wife was a postie for many years and witnessed the gradual demise of this once fine service.

Her best manager was a team player, a local man who had walked the ‘beat’ himself and knew his staff and customers personally. He commanded total respect.

An outsider drafted in to follow a rulebook that was supposed to increase efficiency had the opposite effect.

Just one example of this ludicrous situation is that rural posties’ vehicles are rarely properly serviced, presumably to ‘save’ money, with obvious results. They are not even allowed to change a puncture, but must call in for a ‘wheel changing technician’.

The management sector have been the architects of their own demise. bus reaches its destination. But this is spectacularly untrue. Last September, I tried to complain about one of their drivers by telephoning Transdev. Despite phoning twice, I got no reply. So I emailed them. Again, no reply. Soon after, I spoke to a Transdev employee at the bus depot enquiry desk. He recalled my email, saying “he’d get around to replying”. He never emailed me!

I sent a letter of complaint to Transdev’s headquarters by recorded delivery. My letter was delivered – but totally ignored.

The dispute-resolving agency, Bususers.org, contacted the Transdev Operations Manager for my area. While the incidents involving the driver have been cleared up, Transdev’s refusal to provide any written response to passenger complaints needs to be challenged.