Frequently asked questions...

Do I have to accept a credit note? If the item isn’t faulty, then you have no legal rights to exchange or refund. If the store policy is a credit note then that’s all you’re entitled to. Check any restrictions as to how and when you can spend it. If a product is faulty then you are legally entitled to a full refund. $re there an\ benefits to Sa\inJ with a credit card? Yes, there are! If you pay for anything over £100 on a credit card the card issuer is jointly liable with the retailer if something goes wrong, thanks to Section 75 laws. You could find this is a good way to get a

refund if your retailer is not playing ball or goes under. Can , return somethinJ that was

a Jift" Technically, no, as it’s the person who bought the item that has the contract with the seller. However, most shops will do a gift receipt at the point of purchase, so if you have one these, you should be able to get an exchange. If it’s faulty, then payment will be refunded to the buyer’s card.