■ 16 million consumers aged over 15 don’t have basic online skills, while 5.2 million households in the UK don’t have internet access. “The people who miss out if a paper bill or statement isn’t offered are those with disabilities, those who live in areas without broadband and people who can’t afford the internet,” says Judith.
■ 81 per cent of adults want to choose how they receive important information while 40 per cent of adults say the removal of paper statements could seriously affect their finances.
■ In response to the argument that reducing paper saves the planet, studies show paper accounts for 1.2 per cent of greenhouse gases worldwide, while over 70 per cent of paper is recycled back into paper.
■ 71 per cent are concerned about the security of their personal information online.
■ Neuroscience shows we understand information better when viewed on paper rather than on screens. A recent Keep Me Posted study found 82 per cent answered questions correctly about a paper bank statement compared to 31 per cent who answered the same questions about the same statement given online.
■ What do you think? Write to the Yours address on p3