The Keep Me Posted campaign
In a world that’s increasingly online, we speak to the head of a campaign fighting for our right to receive paper versions of bills and statements
There’s no doubt the digital age has given us many great things and often makes life easier. But when it comes to managing our finances, figures show not all of us want to check our bills and statements digitally – not to mention those who cannot go online in the first place. That’s the argument a campaign called Keep Me Posted is taking to banks, utility and energy companies, persuading them to give customers a choice of how they are contacted.
“We set up in 2013 when we noticed a massive decline in the posting of bills and statements,” says Judith Donovan, Chair of Keep Me Posted.
“The big trigger was when Barclays announced they were taking away paper statements from all customers, which we felt wasn’t right. So we created this campaign to support the customer’s rights to choose.” Today, Keep Me Posted has signed up 30 large businesses who have promised to give a paper option without charges or penalties, as well as working with more than 100 concerned supporters from charities and consumer groups.