If the time’s come when you or a loved one needs a bit more sup­port, Elder­care’s new ex­pert care ad­vice ser­vice can guide you to­wards the very best op­tions

YOURS (UK) - - Yours Promotion -

If you, or some­one you love, need a bit more sup­port it can be dif­fi­cult to know which way to turn. Nav­i­gat­ing the care sys­tem can be bit of a maze, es­pe­cially if you’re go­ing through all this for the first time.

That’s why Elder­care are launch­ing a brand new ser­vice, of­fer­ing ex­pert care ad­vice for their cus­tomers and their fam­i­lies or car­ers who are seek­ing ex­tra sup­port. And the ser­vice is to­tally free for those who choose a per­sonal alarm with Elder­care.

Thanks to this ser­vice, you’ll be able to call and speak to trained ad­vi­sors who will lis­ten to your needs and wishes and from there, give in­for­ma­tion and ad­vice to help you make more in­formed de­ci­sions about what to do next.

They’ll be able to ad­vise you on the dif­fer­ent kinds of care avail­able as well as sources of sup­port from the lo­cal author­ity, vol­un­tary and pri­vate sec­tors. They’ll also look at the pros and cons of dif­fer­ent care op­tions and what to look for when se­lect­ing the best care providers in your area.

What’s more they’ll talk you through whether you might be el­i­gi­ble for fund­ing, or any par­tic­u­lar ben­e­fits, that could help pay for your care, or for adap­ta­tions to your home, for ex­am­ple. After the call, they’ll then send you all the in­for­ma­tion you may need so you can sit down with your fam­ily and take the first step to­wards bet­ter care to­gether.

Elder­care’s Care Ad­vice and Guid­ance Ser­vice, which starts this Oc­to­ber, is FREE and com­pli­men­tary to all cus­tomers who choose their pop­u­lar per­sonal alarm ser­vice, and their car­ers.

With this ser­vice, mak­ing a de­ci­sion on your care, whether that’s just a bit more help around the house or a big­ger change, needn’t be a headache. In­stead, armed with the ad­vice of your ex­perts, you’re in charge to take con­trol and make a more in­formed choice about what’s go­ing to make you more in­de­pen­dent, give your fam­ily peace of mind and ul­ti­mately make you hap­pier.

And if you feel it’s time to think about res­i­den­tial or nurs­ing care, the ex­pert team will be on hand to com­mis­sion indepth re­search, unique to you, to find the most suit­able care providers for your needs, us­ing their ex­ten­sive knowl­edge and con­tacts, but there is a fee for this part of the ser­vice. What­ever your sit­u­a­tion Elder­care ad­vi­sors will help find the right path for you.

■ Elder­care’s ad­vice line is open 9am-5pm, Mon­day to Fri­day and is FREE for all per­sonal alarm users and their car­ers. Just call 0345 603 4576 for gen­eral ad­vice and a ded­i­cated ad­vi­sor will then call you back at a pre-ar­ranged time to dis­cuss your sit­u­a­tion.

■ If you’d like to find out more about other ways Elder­care could help you and your fam­ily, in­clud­ing their per­sonal alarm ser­vice, call the num­ber above or visit www.elder­

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