Albany Times Union

Data of 40 million exposed in latest T-mobile breach

Number of people involved far exceeds previous attacks

- By Matt O’brien

The names, Social Security numbers and informatio­n from driver’s licenses or other identifica­tion of just over 40 million people who applied for T-mobile credit were exposed in a recent data breach, the company said Wednesday.

The same data for about 7.8 million current T-mobile customers who pay monthly for phone service also appears to be compromise­d. No phone numbers, account numbers, PINS, passwords or financial informatio­n from the nearly 50 million records and accounts were compromise­d, it said.

T-mobile has been hit before by data theft but in the most recent case, “the sheer numbers far exceed the previous breaches,” said Gartner analyst Paul Furtado.

T-mobile, which is based in Bellevue, Wash., became one of the country’s largest cellphone service carriers, along with AT&T and Verizon, after buying rival Sprint last year. It reported having a total of 102.1 million U.S. customers after the merger.

“Yes, they have a big target on their back but that shouldn’t be a surprise to them,” Furtado said. “You have to start questionin­g the organizati­on. How much are they actually addressing these breaches and the level of seriousnes­s?”

T-mobile also confirmed Wednesday that approximat­ely 850,000 active T-mobile prepaid customer names, phone numbers and account PINS were exposed. The company said that it proactivel­y reset all of the PINS on those accounts. No Metro by Tmobile, former Sprint prepaid, or Boost customers had their names or PINS exposed.

There was also some additional informatio­n from inactive prepaid accounts accessed through prepaid billing files. Tmobile said that no customer financial informatio­n, credit card informatio­n, debit or other payment informatio­n or Social Security numbers were in the inactive file.

T-mobile had said earlier this week that it was investigat­ing a leak of its data after someone took to an online forum offering to sell the personal informatio­n of cellphone users.

The company said Monday that it had confirmed there was unauthoriz­ed access to “some T-mobile data” and that it had closed the entry point used to gain access. “If you were affected, you’ll hear from us soon,” CEO Mike Sievert tweeted in response to a concerned customer Tuesday.

The company now says it will immediatel­y offer two years of free identity protection services and is recommendi­ng that all of its postpaid customers — those who pay in monthly installmen­ts — change their PIN.

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