INFORMATION TECHNOLOGY

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Applications are being accepted for the Web Application Administrator on the Non-teaching Professional staff in the Information Technology Systems department.

In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.

Web Application Administrator

HV-NTP-13123

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Information Technology or related field and one (1) year experience with administering ITSM systems and building complex web forms and workflows OR Associates degree in Information Technology or related field and two (2) years’ experience with administering ITSM systems and building complex web forms and workflows OR four (4) years’ experience with administering ITSM systems and building complex web forms and workflows.

Working knowledge of service management methodologies (ITIL) and best practices.

Demonstrated ability to communicate technical information to technical and nontechnical users at various levels in the organization.

Ability to analyze and understand complex workflow processes and create new processes that apply to existing department policies, processes, and procedures.

Excellent analytical and creative problem-solving skills, oral and written communication skills, and attention to detail.

PREFERRED QUALIFICATIONS:

Experience administering Teamdynamix, Machform, or Dynamic Forms. Familiarity with HTML and CSS. ITIL Foundation Certification. Experience working with administrators, faculty, and staff in a secondary or post-secondary environment. Experience working within higher education technology environments.

DUTIES AND/OR RESPONSIBILITIES:

The ITSM Application Administrator reports to the Manager of Web Applications and Integration and performs the following duties:

• Maintains ITSM applications including but not limited to: Teamdynamix, Dynamic Forms, and Machform.

• Makes approved changes to settings, forms, and workflows, troubleshoot incidents, and fulfill support requests related to ITSM applications.

• Assesses new system functionality and its potential for playing a role in improving business processes.

• Monitors the service health and usage of ITSM applications.

• Researches and identifies areas of improvements or expansion within the applications that would benefit the college.

• Provides administrator, technician and end-user documentation and training on ITSM applications.

• Works with users to analyze business requirements and workflows as they are translated to ITSM applications, ensuring solutions are aligned with best practices within each application.

• Designs and build complex web forms and reports to meet business needs

• Participates in workshops and planning sessions, consulting with staff subject matter experts to expand services.

• Maintains current industry-standard knowledge pertaining to Information Technology and ITSM systems.

• Performs related duties as assigned by the Manager of Web Applications and Integrations.

This is a Full-time position with a salary range of $60,000-$65,000.00

Hudson Valley offers a competitive benefit package which includes low cost health insurance, tuition waivers and a generous leave policy.

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of February 26, 2023.

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action/equal Opportunity Employer