Sears Hometown Store
Store makes customer service a priority
Over the last century, Sears has become one of America’s most trusted stores for appliances, hardware and lawn equipment. Sears Hometown Store bring the store’s most popular brands, customer support and knowledgeable staff right to Faulkner County.
Located at 201 Skyline Drive in Conway, Sears Hometown Store is locally owned and operated by Mike Floyd. The store has been open since 1993 and Floyd took over the business last November. He had previously owned and operated two Sears Hometown Stores in Alabama and jumped at the opportunity to return to Conway.
“It’s kind of neat to get to come back and reunite a lot of cool relationships and see God work in those and give us an opportunity to serve in the marketplace,” he said.
When Floyd took over the store, customer service had been an issue. Floyd has worked to improve customer service by improving his employees’ product knowledge, putting the customer first and developing a more positive environment. He said the store’s new motto of “Yes is the answer, what is the question?” shows how dedicated they are to taking care of their customers.
“I want our customers to feel like they got the best service and the best attitude,” he said.
The store carries Sears’ most popular brands of appliances including Kenmore, Kenmore Elite, Whirlpool, Frigidaire, Maytag, GE and many more. The store also offers delivery and carry off.
Sears Hometown Store has a variety of lawn and garden equipment from Craftsman, Husqvarna, Black & Decker, Stanley, Snapper and other popular brands. The store also has a selection of lawn and deck furniture.
The tool lineup includes power tools and hand tools by Craftsman.
For after a hard day’s work, the store offers Serta Perfect Sleep mattresses as well.
Floyd also said Sears offers its customers its price match guarantee. Not only will the store match any competitor’s advertised price, but will also discount an additional 10 percent of the difference.