Remote possibility

Bosses can address proximity bias

AJanuary 2022 Slack survey of more than 10,000 knowledge workers and their leaders shows that the top concern for executives about hybrid and remote work is “proximity bias.” Namely, 41 percent feel worried about the negative impact on work culture from the prospect of inequality between office-centric, hybrid, and fully remote employees.

The difference in time spent in the office leads to concerns ranging from decreased career mobility for those who spend less face time with their supervisor to resentment building up against the staff who have the most flexibility in where to work.

So why haven’t leaders addressed the obvious problem of proximity bias earlier? Any reasonable external observer could predict the issues arising from differences of time spent in the office.

Unfortunately, leaders often fail to see the clear threat in front of their noses due to mental blind spots called cognitive biases, which impede effective decision-making and cause leaders to resist best practices in transitioning to a hybrid-first model.

Leaders can address this by focusing on a shared culture of “Excellence From Anywhere,” as we did at my company. This term refers to a flexible organizational culture that takes into account the nature of an employee’s work and promotes taskbased policies, allowing remote work whenever possible.

The “Excellence From Anywhere” strategy addresses concerns about divides by focusing on deliverables, collaboration, and innovation regardless of where you work. The core idea is to get all of your workforce to pull together to achieve business outcomes; the location doesn’t matter.

This work culture addresses concerns about fairness by reframing the conversation to focus on accomplishing shared goals, rather than the method of doing so. After all, no one wants their colleagues to have to commute out of spite.

But what about face time with the boss? To address this problem necessitates shifting from the traditional high-stakes, large-scale quarterly or even annual performance evaluations to much more frequent weekly or biweekly low-stakes, brief performance evaluation one-on-one check-ins.

Supervisees agree on three to five weekly or biweekly performance goals with their supervisor. Then, 72 hours before their check-in meeting, they send a brief report to their boss under a page of how they did on these goals, what challenges they faced and how they overcame them, a quantitative self-evaluation, and proposed goals for next week. Twenty-four hours before the meeting, the supervisor responds in a paragraph-long response with their initial impressions of the report.

At the one-on-one, the supervisor coaches the supervisee on how to solve challenges better, agrees or revises the goals for next time, and affirms or revises the performance evaluation. That performance evaluation gets fed into a constant performance and promotion review system, which can replace or complement a more thorough annual evaluation. This type of brief and frequent performance evaluation meeting mitigates concerns about face time, since all get at least some personalized attention from their team leader. But more importantly, it addresses the underlying concerns about career mobility by giving all staff a clear indication of where they stand at all times.

After all, it’s hard to tell how much any employee should worry about not being able to chat by the watercooler with their boss. Knowing exactly where they stand is the key concern for employees, and they can take proactive action if they see their standing suffer.

Such best practices help integrate employees into a work culture fit for the future of work while fostering good relationships with managers. Research shows supervisor-supervisee relationships are the most critical ones for employee morale, engagement, and retention, so important in this time of the Great Resignation.

In conclusion, the transition to a hybrid and remote work culture in the post-pandemic recovery leads to the threat of resentment over flexibility and worries over career standing due to face time with the boss. Addressing such concerns requires creating a work culture of “Excellence From Anywhere.”

This reframes the conversation to help everyone focus on pulling together to achieve shared business objectives and prioritizing deliverables rather than where and how you work through research-based best practices. It also involves transitioning from traditional quarterly or annual performance evaluations to weekly or bi-weekly brief one-on-ones, giving all employees personalized face time with the boss and a constant knowledge of where they stand at all times, alleviating career mobility concerns.

Dr. Gleb Tsipursky is the CEO of the future-proofing consultancy Disaster Avoidance Experts, and the author of “Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage.” He lived in Little Rock for a year while on a research fellowship.