IT Support Technician

WEHCO Media, Inc., with multi-state newspaper, cable television, high-speed Internet, and digital phone operations has an immediate opening for an Information Technology (IT) Support Technician. This position is based at our downtown Little Rock corporate office and reports to the Director of Network Services & Tech Support. The IT Technician works directly with local and remote end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced environment. The role is responsible for the various technologies used by the company including laptops, desktops, mobile devices, printers, servers, networks, phone systems, and server operating systems. We are looking for individuals committed to providing excellent customer service through prompt problem resolution, communication, and documentation.

KEY DUTIES AND RESPONSIBILITIES

- Installing and configuring computer hardware operating systems and applications. - Monitoring and maintaining computer systems and networks.

- Talking staff through a series of actions, either face to face or over the telephone

to help set up systems or resolve issues.

- Troubleshooting system and network problems and diagnosing and solving

hardware or software faults.

- Replacing parts as required.

- Maintains, troubleshoots and supports network hardware in LAN, WAN, and

wireless configurations.

- Maintains, troubleshoots and supports phone systems.

- Supports the rollout of new applications.

- Maintain computer virus prevention on all servers and PC’s.

- Setting up new user accounts and profiles (Active Directory) and dealing with

password issues.

- Prioritizing and managing many open tickets at one time.

- Maintaining a good working relationship with end users and other IT professionals. - Traveling to our various office locations as needed to conduct installations and

troubleshoot.

- Be on call on a rotating basis for emergencies requiring system work.

- Maintain system changes in accordance with company policies and procedures

within the corporate helpdesk system.

- Adheres to change control policies and procedures.

- Performs other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

- PC and Network knowledge/experience.

- Experience with: Microsoft Windows desktop operating systems including Windows 7/ Windows 10/Windows 11 and Microsoft Windows Server 2012 and later; Mac OSX desktop operating system; Familiarity with Unix/Linux a plus.

- Active Directory account management.

- Knowledge and experience with common desktop applications such as Microsoft Office,

anti-virus, email, browsers, etc. across Windows and MacOS.

- Excellent verbal and written communication skills.

- Ability to multitask in a fast-paced environment with changing priorities.

- College degree in the field of Information Technology preferred. Two years combination of a

technical degree or certification and computer support related experience (A+, MCSE, MCP).

We offer excellent full-time salary and benefits. Email your resume to jobs@wehco.com and include IT Support Technician in the subject line.

Drug-free workplace.

We are an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.