A trick that might help your stalled app down­loads

Austin American-Statesman - - THE PLANNER -

I ran into a prob­lem re­cently when ebooks pur­chased or bor­rowed from Ama­zon’s Kin­dle store wouldn’t down­load to the com­pany’s iPad app. Af­ter some frus­trat­ing at­tempts to keep down­load­ing the same dig­i­tal files over and over, see­ing them get to 50 or 60 per­cent and then stalling out, I dug on­line for a so­lu­tion and found that short of ask­ing Ama­zon for cus­tomer sup­port, one so­lu­tion was to try to de-reg­is­ter the de­vice under the app’s set­tings and then log back in to Ama­zon to re-reg­is­ter the iPad.

The trick worked; soon the ebooks I had ac­cess to were down­load­ing again just fine. It was a re­minder that with most cloud-based ser­vices where you buy games, books, TV shows or other dig­i­tal con­tent, you’re not go­ing to lose that con­tent by delet­ing an app or dis­abling a de­vice that ac­cesses those pur­chases. In fact, most apps are smart enough to re­mem­ber where you left off in a book or movie if you delete it and then down­load it again later.

In the Ama­zon Kin­dle app’s case, I’m still not sure ex­actly why my down­loads weren’t work­ing, but by the time I got it work­ing again, I re­ally didn’t care. If you en­counter a sim­i­lar is­sue, delet­ing the of­fend­ing app and re­in­stalling it is one thing to try, in the same vein as how shut­ting down/restart­ing an in­ter­net router or re­boot­ing a com­puter that’s freak­ing out can some­times be a sim­ple cure-all for mys­te­ri­ous tech prob­lems.

In this space ev­ery week, we’ll de­fine a tech term, of­fer a timely tip or an­swer ques­tions about tech­nol­ogy from read­ers. Email ogal­laga@ states­man.com.


De-reg­is­ter­ing a cloud-based ser­vice such as Ama­zon’s Kin­dle app and reg­is­ter­ing again could be a way to fix a prob­lem if ebooks aren’t load­ing within the app.

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