If my Airbnb rental isn’t safe, can I get a refund?

QWe booked an Airbnb for three weeks in Orlando. When we arrived at the property, my wife and I feared for our safety. While the apartment was nice and clean, the area around the apartment smelled of marijuana. Even with it being a gated community, there were cars sneaking around the gates and getting in and a lot of groups of people hanging around cars. After looking further into some of the reviews at the apartment complex, we decided not to stay. At the end of the day, you don’t want to stay somewhere you do not feel safe. We left within 30 minutes of checking in. We contacted both the host and Airbnb, and both are refusing to refund the $2,436 we spent or compensate us appropriately. Can you help? — Adam Gonia, Lake Mary, Fla.

TRAVEL TROUBLESHOOTER