AMBER SCARSELLA BILL ALEXANDER FORD

“Great customer service starts with listening. I have been working with the public in different capacities for the past 22 years and the number one way to keep your customer happy is listening to them tell you how! Give them an ear to bend, work with them to come up with a plan for a way forward and treat every customer like a VIP. A lot can happen when you take the time to listen and show them you genuinely care and want their experience to be great! My definition of customer service isn’t a definition, it’s my modus operandi; Customer service begins with active listening.”