Do­ing busi­ness with friends

Calhoun Times - - OBITUARIES -

was gone. I quickly turned my flasher on and merged right where there was just enough room on the exit ramp for my truck and the other ve­hi­cle to come to a stop.

As I put it in park, the re­al­iza­tion hit me like a ton of brick. I had just sideswiped some­one go­ing 70 mph on the in­ter­state.

Grat­i­tude quickly filled my be­ing as I ex­ited my truck. I said a quick prayer thank­ing Yah­weh for pro­tec­tion and went to check on the other mo­torist. His name was Harold, and he was fine, too.

At 35 years of age, this was my first real mov­ing ac­ci­dent. Harold was from Mis­sis­sippi, and nei­ther he nor I knew what to do. So my first call was to Steve Poloney, my in­sur­ance agent at Amer­i­can Fam­ily In­sur­ance ( Am­fam for short).

First, Steve checked to make sure that both Harold and I were okay and then guided me on what to do next. He told me to get a po­lice of­fi­cer out to do a re­port and to make sure I had my in­sur­ance card ready.

Steve said, “You do have your card… right?”

Well… I didn’t. I’d mis­placed it.

Steve got right on it. He some­how emailed me a dig­i­tal copy within min­utes. Next, he told me he was go­ing bring me a phys­i­cal copy in case the state patrol of­fi­cer didn’t like the dig­i­tal ver­sion.

I got off the phone with Steve and called 911. We elected to move our ve­hi­cles to a safer lo­ca­tion in a nearby park­ing lot. Once there, Harold and I waited on the of­fi­cer to show.

Harold asked me who I was on the phone with, and I told him it was my in­sur­ance agent. Harold said, “Re­ally? The way ya’ll talked, I as­sumed it was one of your bud­dies.”

I smiled and said, “Steve is an awe­some agent. And I only do busi­ness with peo­ple I like.”

Harold said, “So he’s your agent and your buddy?” I nod­ded and said, “Yes sir.”

Within min­utes, the of­fi­cer showed up and started tak­ing our in­for­ma­tion. Steve pulled up right af­ter him. Not only did Steve have a phys­i­cal card for me, but he had also brought me a new Mossy Oak camo ball cap with the Am­fam logo on it.

Steve did all this at the drop of a hat (par­don the pun). When I called, he was the one who an­swered the phone. He had a dig­i­tal copy of my in­sur­ance card in less than 10 min­utes and was on site with me within 30 min­utes.

Can you say, “Great cus­tomer ser­vice?”

Steve doesn’t know this, but ear­lier that day, an in­vestor who was shop­ping around for rental in­sur­ance on up­wards of 30 units had con­tacted me. The in­vestor asked me who I used and I sent him Steve’s con­tact info. I told the in­vestor that Steve is hard­work­ing with great cus­tomer ser­vice skills. I said he un­der­stands cre­ative deals and is very com­pe­tent with sub­ject- tos. And while Steve may not know what to do with all cre­ative struc­tures, he’ll put in the ef­fort to find so­lu­tions quickly.

Not only has Steve saved us a lot of money on both our ve­hi­cle and prop­erty in­sur­ance, but he’s also will­ing to go above and beyond when you need him most. Thanks for be­ing awe­some, Steve!

Joe and Ash­ley English buy houses and mo­bile homes in North­west Ge­or­gia. For more in­for­ma­tion or to ask a ques­tion, go to www. cash­flowwith­joe. com or call Joe at 678986- 6813.

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