Real ID isn’t the problem at DMV
In response to “Those long lines at DMV? You can blame Real ID” (Aug. 10):
The problem is not the onslaught of Real ID. There are always long waits at DMV.
It needs to be run more like a business. If a business has high volume, it increases staffing and takes a hard look at its procedures and customer service. DMV staff needs training in customer service, communication skills and organization.
In DMV’s defense, government agencies are notorious for a lack of business skills. The current process is just terribly outdated.
– C.C. Ryder, Charlotte