Real ID isn’t the prob­lem at DMV

The Charlotte Observer (Sunday) - - Opinion -

In re­sponse to “Those long lines at DMV? You can blame Real ID” (Aug. 10):

The prob­lem is not the on­slaught of Real ID. There are al­ways long waits at DMV.

It needs to be run more like a busi­ness. If a busi­ness has high vol­ume, it in­creases staffing and takes a hard look at its pro­ce­dures and cus­tomer ser­vice. DMV staff needs train­ing in cus­tomer ser­vice, com­mu­ni­ca­tion skills and or­ga­ni­za­tion.

In DMV’s de­fense, gov­ern­ment agen­cies are no­to­ri­ous for a lack of busi­ness skills. The cur­rent process is just ter­ri­bly out­dated.

– C.C. Ry­der, Char­lotte

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