Airport security fix: better training for humans and dogs
GLYNCO, Ga. — Covering their ears, 192 future airport security officers watched from a grandstand as Larry Colburn detonated a plastic-explosives device like the one carried by the underwear bomber in a failed attempt to blow up a plane on Christmas Day 2009.
A tremendous boom was accompanied by a plume of black and gray smoke. A wave of blast pressure ripples through the air, hitting the spectators.
Colburn, a former Memphis police bomb squad commander, told his audience a very small amount of the explosive, PTEN, can do tremendous damage.
“That is an eye-opener,” Betsy Bueno said. “That makes you want to do the job.”
Bueno is joining the Transportation Security Administration, the agency responsible for protecting the traveling public from terrorists. Many travelers associate the TSA with long lines and uncomfortable pat-downs. Critics say the agency gives the appearance of airport security without doing much to make air travel safe.
Screeners performed dismally in tests last year involving mock weapons and bombs being smuggled through checkpoints. The TSA suffers from understaffing, low morale and high turnover. Peter Neffenger, the agency’s sixth and current administrator, wants to hire more enthusiastic agents like Bueno, train them better and make greater use of bomb-sniffing dogs as ways to improve TSA performance.
Since January, almost all new hires have gone through a two-week course at a sprawling federal installation in Georgia. And TSA recently opened a new facility in Texas to train more dogs in bomb detection. The Associated Press took a look behind the scenes at both operations.
TSA was built on the fly after the September 2001 terror attacks. Since the agency’s inception, screeners have been trained piecemeal at airports around the country. Neffenger decided to centralize and standardize training at a former naval air station in Glynco used by more than 90 other law enforcement agencies. TSA said it spends $2,400 per trainee on travel and lodging for their nine-day course at Glynco.
“By bringing them here to the academy, we’re sure that all of the officers are getting the exact same training, the exact same procedures,” said Douglas Yates, who worked at Palm Beach (Florida) International Airport and is now an instructor at the Georgia center. Under the airport-based approach, he said, “there is always the possibility that some of the local things might creep in that are not proper or not according to the program.”
There is classroom instruction on reading X-ray images, detecting explosives and other weapons, methods terrorists use to conceal weapons and handling hostile travelers. The heart of the academy is a fully equipped TSA checkpoint.
On a recent morning, two dozen candidates practiced screening people and bags. Classmates played the role of travelers carrying infants, using wheelchairs, requesting to bypass the millimeter-wave screening machines or presenting other challenges.
Instructors said the hardest part for trainees is interpreting X-ray images. That could explain screeners’ poor performance in audits — according to published reports, screeners working at airports across the country missed banned objects 67 out of 70 times in one test, a 96 percent failure rate.
New hires take up to 20 hours of classroom instruction with the screening machines and are drilled to ask for a supervisor’s opinion if something looks suspicious.
Some threats are obvious on screens in the mock checkpoint — a handgun left in a bag. Others are ambiguous — a jumble of wires that could be part of a bomb or just the accoutrements of modern, connected life.
Trainees must pass written and hands-on tests during the course to be hired. The washout rate is remarkably low, just 1 percent. An instructor, Elaine Wilson Harrison, says that is partly because trainees get remedial help if they fail part of the course.
Anthony Roman, an aviation-security expert who runs an investigative consulting firm, said recent audits like the one with a 96 percent failure rate prove TSA training has been poor. He says the creation of a central academy was a good first step.
“I don’t think nine days is long enough, but we need many, many more TSA officers and we need them now,” he said.
Roman said he already sees signs better training is paying off. He said TSA’s pat-downs are better and more military-like, more bags are being rescreened, and screeners are quicker to call a supervisor over to take a second look at an X-ray image.
At the academy, new hires are taught about TSA’s history — an effort to make them feel special and less likely to quit. The work of airport screeners is often boring, adding to the agency’s retention problem.
In figures provided to The Associated Press, TSA disclosed that more than 18,000 full-time and 16,000 part-time screeners have quit or been fired since October 2010.
In that time TSA hired only 2,534 full-time replacements but added more than 34,000 part-timers. The agency converted 26,371 part-time officers — including ones hired before 2010 — to full-time jobs.
The agency is authorized to have the equivalent of 42,525 full-time screeners.
TSA veterans say they do important work and it’s not a deadend career.
“I myself started out part-time and I worked my way up the ranks,” said Wilson Harrison, who began at Memphis International Airport and moved up to Miami International before become an academy instructor. “Some of them do use it as a stepping stone to go to other agencies, but the majority of the students say that they would like to stay with TSA and make it a career.”
Crystal Champagne, a 28-year from Minneapolis who worked for TSA in 2013 and is returning after a stint as a caregiver, said retention is tied to respect.
“We’re all working together to keep our country safe,” she said. “If we continue to show officers that’s what this is about and it is truly necessary — and not to listen to media — I think we’ll do well and we’ll stay.”
A TSA spokesman said full-time screeners start at $25,000 to $30,000 a year. On the federal government’s jobs website, slightly higher salaries are listed in some high-cost areas. The vast majority of listings, however, are for part-time jobs paying $15 to $22 an hour.
Screeners must be at least 18 years old and hold a high school degree or the equivalent or have one year of full-time experience in a related field such as airport security or reading X-rays.