Light pole installation in Missouri knocks out 911 service in 4 states

Workers installing a light pole in Missouri cut into a fiber line, knocking out 911 service for emergency agencies in Nebraska, Nevada and South Dakota, an official with the company that operates the line said Thursday.

Problems with 911 calls in a Texas city along the U.S. border with Mexico were unrelated, officials said, but the widespread outage created concerns about what was causing the problems.

For most agencies, it turned out to be the result of simple human error.

In Kansas City, Missouri, workers installing a light pole for another company Wednesday cut into a Lumen Technologies fiber line, Lumen global issues director Mark Molzen said in an email to The Associated Press. Service was restored within 2 1/2 hours, he said. There were no reports of 911 outages in Kansas City.

Meanwhile, the difficulties some cellphone callers experienced making 911 calls in in Del Rio, Texas, were apparently because of an outage involving a cellular carrier, not the city’s 911 system, city spokesperson Peter Ojeda said.

Federal officials were looking into the outage.

“When you call 911 in an emergency, it is vital that call goes through. The FCC has already begun investigating the 911 multi-state outages that occurred last night to get to the bottom of the cause and impact,” Federal Communications Commission Chair Jessica Rosenworcel said in a statement.

The outages created confusion for some people trying to reach emergency agencies.

The Dundy County Sheriff’s Office in Nebraska warned in a social media post Wednesday night that 911 callers would receive a busy signal and urged people to instead call the administrative phone line.